Experience
At Medicarama I led the automation of customer service, alongside production, marketing and sales, including AI projects.
Customer service
Fast replies for your customers without losing the personal touch
Many enquiries are repeated. I automate the straightforward ones with AI and leave your team the ones that need judgement, with the customer's full history in view.
Review my customer serviceWhat I do
An AI assistant
On the website, by email or on WhatsApp, it replies with your company's information (opening hours, order status, frequently asked questions) and passes the conversation to a person when it does not know the answer or the customer asks.
One inbox (helpdesk).
Email, forms, chat and messaging in one place, with assignment, priorities and response times.
Connected to the CRM.
Each enquiry is stored on the customer record. The person replying can see orders, invoices and previous conversations.
Suggested replies.
The AI prepares a draft and a person reviews it and sends it.
Measurement.
Response time, enquiries by topic and satisfaction, so you know what to improve.
Data protection
I define with you what information the assistant may use, where conversations are stored and how the customer is told that they are speaking to an automated system.
Method
How I work
01
Consultation call (30 min, free).
You tell me what your business does, how your team works and which tasks take up most of your time.
02
Written proposal.
What to organise or automate first, with which tools, the scope and the price.
03
Implementation.
I set up, integrate and test with your team, step by step, without disrupting day-to-day work.
04
Ongoing support, if you need it.
Each month we review what's working and what needs adjusting.
Contact
Review my customer service
Tell me where enquiries arrive today and which ones are repeated. I reply within 24 hours.